Password reset problem
in progress
Jon
It seems to be broken logic. I forgot my password. I asked to reset it, but a magic login link or sms code was sent that automatically logged me in. I was not led to a password reset modal. Since your change password option requires the old password I can't create a new password, because I obviously did not know the old one. Thus the reason I asked to reset it.
I think I resolved my own problem, but you might want to address the problematic issue.
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Saravana
updated the status to
in progress
Jon
Nope. I did not resolve my own issue. How can I change my password?
Saravana
Jon: Hi Jon, thanks for reaching out and I'm sorry for the trouble. Let me take a look...
Saravana
Jon: Once you click on forgot password you should see the password reset screen:
Which will prompt for the code (which will be sent to your email). Once you enter the code you should be able to reset the password
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Jon
Saravana That's what I expected, but when I entered the code, it took me right into the app. It did not show me this password reset option.